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Hi all,

A Comman error faced while trying to Run a Report From Role Tailored Client (a report with no layout defined), it try to start the Report Engine from classic Client.

It can happen that after updating RTC, you end up with a version of RTC which is not compatible with the default classic client. In this case you will typically get this error message when trying to run the report.

First of All you need to find the build of classic and Role tailored client. The Build for both should be same.
Following screen shows how to check the build for both client.

If the build is diffrent you need to udate the Build using this link (require Partner/Customer source login).


If the build is same then we need to find out from where does RTC find the classic client for running classic reports?


RTC finds the location of Finsql.exe in this place in registry: (can be opened by typing regedit in RUN)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\
Check the value for Default and Path, that should be the exact location where the classic and role tailored client is installed.

So if you have any of the issues above, make sure that the classic client in this folder matches the version of RTC.

Regards,
Saurav Dhyani